Shipping And Handling
We will take all reasonable steps to deliver your order within the time indicated. However, we will not be under any liability to you in respect of any failure to deliver within this timescale or on any particular day or dates. Customers who use our Courier Delivery service MUST provide a delivery address where the order can be accepted and signed for. i.e. your home, a neighbour or your workplace.
There are several days each year that we cannot despatch orders due to extremes of temperature. (over 28 degrees) and extremes of weather. These are circumstances beyond our control & we will not be under any liability to you in respect of failure deliver within this timescale or on any particular day or dates.
If you are not there to sign for your parcel the courier will leave a calling card. You will need to ring the number on that card to re-schedule delivery. If you do not call the courier within 3 days the courier will return the parcel to The Chocolate People. The courier will charge us to bring the parcel back to our despatch centre, we have to pass this charge to our customer. The cost of failed delivery is a minimum of £15.99 plus a redelivery charge (this charge is the couriers policy).
PLEASE ensure that you have your parcel delivered to an address where someone will be available to sign for it. This can be a work address.
PLEASE ensure that you have given the correct address and postcode.
Where the delivery is aborted because there is no one at the delivery address a charge of £15 will be made to cover the costs invoiced to us by the courier this happens only in extreme cases where the courier has tried to deliver more than once.
The status of your order can be checked or tracked at any time calling by phone or sending an email.
Due to the bespoke nature of our products the lead time can vary from a couple of days to several weeks. For time sensitive orders please contact us before placing your order.
Delivery and the customers acceptance of the Confectionery shall be deemed to have taken place upon the signed delivery note by the customer or any agent, employee, nominee, representative of the customer or by an independent carrier. We will take reasonable steps to deliver your order within the times indicated. However, we will not be under any liability to you in respect of failure to deliver within this timescale or any particular days or dates. Customers MUST provide a delivery address where the order can be accepted and signed for. The cost of failed delivery will be passed to the customer.